Skip Navigation LinksHome»About Us»Contact Us

Contact Us

How can we help you today?

Chose what works best for you, from either our powerful Questions & Answers section or by phone or email.
(We endeavour to answer emails in real time during normal office hours)

 
 

Questions & Answers

We've put together a list of answers to questions we are often asked by our customers before travelling:

KEY WORD SEARCH

SEARCH WHOLE WEBSITE

 
 

(Searches and filters our Q&A list below).

Q. How is my visa processed?

Q. What is Advance Passenger information (API)?

Q. How do I apply for a Visa?

Q. Do I need a visa to visit the Cape Verde Islands?

Q. Who do I tell about my flight requests?

Q. When will I receive my tickets?

Q. What is my hand luggage entitlement?

Q. What is my baggage allowance?

Q. When do I found out what time my inter island flights are?

Q. Do you have to take Malaria tablets?

Q. Will I need Medication?

Q. Should I take out travel insurance?

Q. What happens if there is a delay?

Q. How do I go about changing my booking?

Q. Is it safe to go out at night?

Q. What is the currency and where can I get some?

Q. Can I take day trips to other Islands?

Q. How much building work is there?

Q. Can I use my mobile phone?

Q. Room check-in and out times?

Q. Where can I get extra safety information about the Cape Verde?

Q. What are the transfer times like?

Q. Is there any time difference between here and The Cape Verde Islands?

Q. What are the local restaurants like?

Q. What clothing should I take?

Q. What's the weather like?

Q. What does the price include?

Q.Are there hotels and car parks at my UK Airport?

Q. Are children welcome on the islands?

Call Us

For general enquiries, calling from outside the UK and sales information:

General Inquiry

Sales Enquiries

0845 330 2047 (UK)

+44 1489 866969 (OVERSEAS)

Opening Hours

OPENING HOURS

Mon - Thurs: 9am-6pm
Fri: 9am-5.30pm
Sat: 9am-5pm
Sun: Closed

All calls are answered live within 8 seconds (2009 avg)

 
 
General Inquiry

Administration (After sales)

0845 330 2068 (UK)

+44 1489 866970 (OVERSEAS)

Opening Hours
Mon-Thurs: 9am - 5.30pm
Fri: 9am - 5.00pm
Sat: Closed
Sun: Closed
 

Meet Our Sales Team...

Our expert sales team is on hand to help you with any type of enquiry.

Claire

Claire - Team Leader

Likes - Hotel Morabeza

Claire has been out to the islands a few times over the last couple of years and the best part of the trips for her are when she gets over to Mindelo on Sao Vicente. It has really vibrant live music scene and she loves to sit in a bar in the evening after a day sightseeing listening to a local Brazilian influenced bands play.

 
 
Nina

Nina

Likes - the great beaches

Nina would stay at the Crioula hotel in Sal if holidaying with her teenage kids, due to the variety of food & the good English spoken, or the Hotel Morabeza if it were a romantic break.

 
 
Mandy

Mandy

Likes - the great beaches

Mandy thought the variety & differences that each island presented was perfect for people looking to tour or have an 'island hopping' experience.

 
 
Lydia

Lydia

Lydia was very excited about visiting Cape Verde as it's such a diverse and still very new destination to the travel market. She was amazed at how different the islands were from one another & would have preferred a longer stay on Boa Vista - the beach was the longest and widest she had ever seen, truly beautiful!

 
 
Ingrid

Ingrid

Likes - Boa Vista

Boa Vista was Ingrid's favourite island as it's not very commercialised and the beaches were some of the best she had ever seen.

 
 
Lynda

Lynda

Likes - the beach in Sal

Lynda loved the beach in Sal; when she's feeling energetic there's always something to do with all of the water sports on offer, from Kite Surfing to Diving.

 

Email Us

Email your enquiry to a member of our sales team:

Sales enquiry emails are answered in real time during normal office hours.

Enquiry Type:
Name:
Email:
Confirm Email:
Telephone No:
Preferred Time of Call:
Address:
Message:
Sign-Up For Your E-Newsletter:


How Did You Hear About Us?

Request a Call Back from our Sales Team

A member of our expert reservations team will endeavour to call you back within 15 minutes during normal office hours (unless a preferred time is selected)

Enquiry Type:
Name:
Email:
Confirm Email:
Telephone No:
Preferred Time of Call:
Address:
Message:
Sign-Up For Your E-Newsletter:


How Did You Hear About Us?

Business Contact Information

For specific business enquiries:

Department Information
Web Related Information
 
General Inquiry

Press: Jenny Adams
0845 330 2077
press@capeverdeexperience.co.uk

 
General Inquiry

Customer Relations:  Sarah Taylor
+44 (0)1489 866951
customerrelations@capeverdeexperience.co.uk

 
General Inquiry

Recruitment: Elaine Mayston
+44 (0)1489 866925
careers@capeverdeexperience.co.uk

 
Vouchers Inquiry

Travel Agents: Jason Dicks
0845 330 2066
trade@serenityholidays.co.uk

General Inquiry

Website Links: Matt Smith
+44 (0)1489 866942
links@capeverdeexperience.co.uk

 

Affiliates: Matt Smith
+44 (0)1489 866942
affiliates@capeverdeexperience.co.uk

 
 
 
General Enquiries
Contact Address
 
General Inquiry

Reservations:
0845 330 2047
/ +44 1489 866969
Email reservations »

Administration
0845 330 2068
/ +44 1489 866970
Email administration »

Fax: 0845 330 2045 / +44 1489 866917

General Inquiry

The Cape Verde Experience
Serenity Holidays Ltd
Cutter House 1560 Parkway,
Solent Business Park,
Fareham,
Hampshire,
UK,
PO15 7AG

 
 
 
Cape Verde Contact Details
 
General Inquiry

The Cape Verde Experience Resort Office
Barracuda Tours
Edificio Barracuda
Zona Praia 33
Santa Maria, Ilha do sal
Cabo Verde

Office Hours
Monday to Friday 9am - 5pm
Saturday 9am - 12noon
Sunday Closed

Office Tel: 00 238 2421333

 

 
How To Find Us

By Road
Solent Business Park, Whiteley - M27:J9
Portsmouth - 12 miles
Southampton - 10 miles
Fareham - 5 miles

How To Find Us

By Air
Southampton Airport 7 miles away
with daily flights across Europe.

How To Find Us

By Rail:
Waterloo to Swanwick - 143 mins
Waterloo to Soton Central - 69 mins
Soton Central to Swanwick - 20 mins

How To Find Us

By Sea:
Passenger service from Portsmouth
to Cean, Cherbourg, St Malo and
Le Havre.

 
 
 
 
 
Adults (12+)
Children (2-11)
Infants (<2)
 

Choose Your Departure Point(s):

Departure Airport

 

Please choose which UK airport you would like to fly from.

To search all UK airports please leave check-boxes blank

 

 

Duration:

 
 

Choose Your Departure Date:

Departure Date

 

Click the calendar icon to choose your preferred Departure Date. Dates that are available are highlighted.

 
 
 
 

Other Search Options